Refund policy

RETURNS & REFUNDS POLICY

At AVREN, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.

30-DAY RETURN POLICY

We offer a 30-day return period from the date your item is delivered.

Our return window is extended where applicable to account for weekends or holidays.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, with tags attached, and in its original packaging where applicable.

You will also need your receipt, order confirmation, or other proof of purchase.

FREE RETURN SHIPPING

We offer free return shipping for eligible returns.

There is no restocking fee (0%).

Once your return request has been approved, we will provide instructions on how and where to send your item and, where applicable, a prepaid return shipping label.

Items sent back without first requesting and receiving return authorization may not be accepted.

HOW TO START A RETURN

To request a return, contact us at:

Email: customer.avren@outlook.com

Please include your order number, the item you wish to return, and the reason for your return.

Once your request has been reviewed and accepted, our customer support team will provide the appropriate return instructions.

Please do not send returns to our registered business address unless specifically instructed by our customer support team. Our registered address is maintained for business and administrative purposes and is not our standard return facility.

ORDER CANCELLATIONS

You may request to cancel your order until the item has been fulfilled.

If you need to cancel an order, please contact us as soon as possible at customer.avren@outlook.com.

Once an item has been fulfilled, we may no longer be able to cancel the order. After receiving the order, you may request a return if the item meets the eligibility requirements of this policy.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon delivery.

If your item arrives damaged or defective, or if you receive an incorrect item, contact us as soon as possible so we can review the issue and provide an appropriate resolution.

When contacting us, please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging, where applicable

Your statutory rights regarding faulty or incorrectly supplied goods are not affected by this policy.

NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

• Items that have been worn, washed, used, altered, or damaged after delivery
• Items without their original tags or packaging where applicable
• Personalized or custom-made products
• Gift cards
• Items specifically designated as FINAL SALE, where permitted by applicable law

If you have questions about whether an item is eligible for return, please contact us before submitting your request.

FINAL SALE ITEMS

Products or collections specifically marked as FINAL SALE cannot be returned or cancelled where permitted by applicable law.

This restriction does not limit any rights or remedies you may have under applicable consumer protection laws for faulty, defective, damaged, or incorrectly supplied goods.

EXCHANGES

If you would like to change the size, color, or product you ordered, please contact our customer support team.

If a direct exchange is unavailable, you may return the eligible item in accordance with this policy and place a new order for your preferred item.

REFUNDS

We will notify you once your returned item has been received and inspected and inform you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please remember that banks, credit card companies, and payment providers may require additional time to process and post the refund to your account.

Original shipping charges, where applicable, are generally non-refundable unless required by law or the refund results from an error for which AVREN is responsible.

LATE OR MISSING REFUNDS

If your refund has been approved but has not yet appeared in your account, please allow sufficient time for your bank, card issuer, or payment provider to process the transaction.

If the refund still has not appeared after the applicable processing period, please contact us at customer.avren@outlook.com.

CONSUMER RIGHTS

Nothing in this RETURNS & REFUNDS POLICY is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot legally be excluded under applicable consumer protection laws.

CONTACT US

If you have any questions about returns, refunds, exchanges, or cancellations, please contact:

AVREN
Email: customer.avren@outlook.com
Phone: +61 468 779 339
Website: www.avrenwear.store