FREQUENTLY ASKED QUESTIONS
Welcome to the AVREN FAQs. Here you’ll find answers to common questions about ordering, shipping, tracking, returns, refunds, sizing, and shopping with us.
1. WHERE CAN I SHOP AVREN?
AVREN is an online-only fashion store. You can shop our collections through our official website:
We do not operate a physical retail store for customer visits, purchases, collections, or returns.
2. WHAT COUNTRIES DO YOU SHIP TO?
We currently ship to Australia, the United States, the United Kingdom, and selected international destinations.
Available shipping options for your location will be displayed at checkout.
3. DO YOU OFFER FREE SHIPPING?
Yes. Essential Delivery is FREE with no minimum purchase required.
Faster Standard, Priority, and Express delivery options are also available for an additional charge.
4. HOW LONG DOES SHIPPING TAKE?
For Australia, the United States, and the United Kingdom:
Essential Delivery: 7–12 business days
Standard Delivery: 5–8 business days
Priority Delivery: 3–6 business days
Express Delivery: 2–4 business days
For International orders:
Essential Delivery: 10–20 business days
Standard Delivery: 8–15 business days
Priority Delivery: 6–12 business days
Express Delivery: 4–8 business days
Please note that these are estimated delivery times and do not include order processing time.
5. HOW LONG DOES ORDER PROCESSING TAKE?
Orders are typically processed within 1–3 business days before dispatch.
During busy periods, promotions, or holidays, processing may occasionally take longer.
6. HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, we will send a shipping confirmation email containing your tracking information where available.
Please allow some time after receiving the email for the carrier's tracking system to update.
7. CAN I CHANGE MY SHIPPING ADDRESS?
If you entered an incorrect shipping address, please contact us as soon as possible at customer.avren@outlook.com.
We will try to assist before your order is fulfilled. Once an order has been fulfilled or dispatched, we may not be able to change the delivery address.
8. CAN I CANCEL MY ORDER?
Orders may be cancelled until the item has been fulfilled.
Please contact us as soon as possible if you wish to cancel your order. Once fulfillment has taken place, cancellation may no longer be available.
9. WHAT IS YOUR RETURN POLICY?
We offer a 30-day return period from the date your item is delivered for eligible items.
Returned products must generally be unworn, unused, unwashed, with their original tags attached and in their original packaging where applicable.
Please review our RETURNS & REFUNDS POLICY for complete conditions.
10. DO YOU OFFER FREE RETURNS?
Yes. We offer free return shipping for eligible returns.
Our restocking fee is 0%.
Always contact our Customer Care team before sending an item back so we can provide the appropriate return instructions.
11. WHERE SHOULD I SEND MY RETURN?
Please do not send returns to our registered business address unless our Customer Care team specifically instructs you to do so.
Contact customer.avren@outlook.com first. Once your return has been approved, we will provide the appropriate return instructions and address.
12. HOW LONG DOES A REFUND TAKE?
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds are issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to process and post the refund.
13. CAN I EXCHANGE AN ITEM?
Please contact Customer Care if you would like a different size, color, or product.
If a direct exchange is unavailable, you may return the eligible item and place a new order for your preferred product.
14. WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?
Please contact us as soon as possible if your item arrives damaged or defective, or if you receive the wrong product.
Include your order number, a description of the issue, and clear photographs where applicable so our team can review the issue.
15. CAN I RETURN FINAL SALE ITEMS?
Items specifically marked FINAL SALE are generally not eligible for returns or cancellations where permitted by applicable law.
This does not affect any statutory rights you may have regarding faulty, defective, damaged, or incorrectly supplied goods.
16. HOW DO I CHOOSE THE RIGHT SIZE?
Please refer to the SIZE GUIDE available on our website before ordering.
We recommend checking the measurements provided rather than relying only on the size you normally purchase, as sizing can vary between different styles.
17. WILL MY ORDER ARRIVE IN ONE PACKAGE?
Not always. Items from the same order may occasionally be shipped separately to help fulfill your order efficiently.
If your order is sent in multiple packages, you may receive separate tracking information.
18. WILL I HAVE TO PAY CUSTOMS DUTIES OR TAXES?
International orders may be subject to import duties, taxes, customs charges, or other fees imposed by the destination country.
Where applicable, these charges are determined by local authorities and may be the responsibility of the recipient unless otherwise stated at checkout.
19. WHAT PAYMENT METHODS DO YOU ACCEPT?
Available payment methods are displayed securely during checkout and may vary depending on your country, currency, and the payment services available through our online store.
20. HOW CAN I CONTACT AVREN?
For questions about products, orders, shipping, returns, or refunds, please contact our Customer Care team:
Email: customer.avren@outlook.com
Phone: +61 468 779 339
Website: www.avrenwear.store
When contacting us about an existing order, please include your order number so we can assist you more efficiently.