Privacy policy

PRIVACY POLICY

This Privacy Policy describes how AVREN (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit, use our services, make a purchase from www.avrenwear.store, or otherwise communicate with us.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with AVREN, we may collect personal information including:

Contact Information: Name, email address, telephone number, billing address, and shipping address.

Order Information: Products purchased, order details, transaction information, returns, refunds, and order history.

Account Information: Username, password, account preferences, and other information associated with your customer account.

Payment Information: Information necessary to process your payment. Payment information may be processed directly by Shopify and other authorized payment providers.

Customer Support Information: Information you provide when contacting us regarding an order, return, refund, complaint, or other enquiry.

Device and Usage Information: IP address, browser type, device information, network information, cookie data, and information about how you interact with our website.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, or otherwise provide information
• Automatically through cookies and similar technologies when you use our website
• From service providers that help us operate our online store
• From payment processors, shipping providers, analytics providers, and other authorized business partners

HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information to:

• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Manage returns, exchanges, cancellations, and refunds
• Provide customer support
• Maintain and manage customer accounts
• Communicate with you about your orders
• Detect and prevent fraud, misuse, or security incidents
• Improve our website, products, and customer experience
• Perform analytics and understand how customers use our website
• Send marketing communications where permitted by law
• Comply with applicable legal and regulatory obligations

We only process personal information where we have an appropriate legal basis or other lawful authority where required by applicable law.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags, and similar technologies to operate the website, remember customer preferences, understand website usage, improve our services, and support advertising or marketing activities where permitted.

Some cookies are necessary for the website to function correctly, while others may be used for analytics, personalization, or advertising.

Your ability to manage or reject certain cookies may depend on your browser settings, device, location, and the privacy controls available through our website.

HOW WE SHARE PERSONAL INFORMATION

We may share personal information with third parties where reasonably necessary to operate our business and provide our services, including:

• Shopify and ecommerce service providers
• Payment processors
• Shipping and logistics providers
• Customer service providers
• Cloud hosting and technology providers
• Analytics providers
• Marketing and advertising providers, subject to applicable consent requirements
• Professional advisers
• Government authorities or regulators where required by law

We do not disclose personal information except as described in this Privacy Policy or where otherwise permitted or required by law.

SHOPIFY

Our online store is powered by Shopify.

Shopify may collect and process personal information when you visit our store, create an account, place an order, or otherwise interact with services provided through the Shopify platform.

Shopify processes certain information independently in accordance with its own privacy practices as well as on behalf of merchants where applicable.

PAYMENT INFORMATION

Payments made through our website may be processed by Shopify Payments or other payment service providers available at checkout.

AVREN does not necessarily directly receive or store complete payment card details. Payment information may instead be securely processed by the applicable payment provider.

MARKETING COMMUNICATIONS

Where permitted by applicable law, we may use your contact information to send information about products, promotions, offers, or other AVREN updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication.

Even if you unsubscribe from marketing communications, we may continue sending non-promotional communications necessary to manage your orders, account, returns, refunds, or other transactions.

BEHAVIOURAL ADVERTISING

Where permitted by applicable law and subject to applicable consent requirements, we and our service providers may use information about your interactions with our website to provide advertising that may be more relevant to your interests.

Depending on your jurisdiction, you may have rights to opt out of certain uses of personal information for targeted or behavioural advertising.

DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

INTERNATIONAL DATA TRANSFERS

Because we operate an online store and use service providers that may operate internationally, personal information may be processed or stored outside the country in which you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

CHILDREN'S PRIVACY

Our services are not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request portability of certain personal information
• Opt out of certain marketing or targeted advertising activities

These rights may be subject to exceptions and limitations under applicable law.

To submit a privacy request, contact us at customer.avren@outlook.com.

We may need to verify your identity before completing certain requests.

YOUR PRIVACY CHOICES

Depending on your location and the functionality available through our website, you may be provided with controls to manage certain privacy preferences, cookies, targeted advertising, or other uses of personal information.

Where required by applicable law, we will honor valid privacy requests and applicable opt-out preferences.

THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review the privacy policies of any third-party services you choose to use.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal requirements.

The latest version will be published on our website. Where required by law, we will provide appropriate notice of material changes.

COMPLAINTS

If you have concerns about how we handle your personal information, please contact us first so we can review and respond to your concerns.

Depending on your location, you may also have the right to submit a complaint to the relevant privacy or data protection authority.

CONTACT US

For questions about this Privacy Policy, privacy requests, or the way we handle personal information, please contact:

AVREN
Email: customer.avren@outlook.com
Phone: +61 468 779 339
Website: www.avrenwear.store

Registered Address:
48 Samada Street
Notting Hill, Victoria 3168
Australia

AVREN operates as an online-only store. The registered address is maintained for business and administrative purposes only and is not a physical retail location.